Built for PSPs, acquirers and embedded-payments platforms

AI-native operations
for payment providers.

We map every merchant-facing and back-office workflow — onboarding, KYC, dispute ops, chargeback ML, reconciliation, fraud — and design AI processes that live inside your existing rails.

Operating partner to PSPs across the EU and LATAM

  • Trentpay
  • Northridge
  • Quanta
  • Halcyon Pay
  • Ledgerline

How we work with you

AI processes that live inside your operation.

See full capability map

Department by department

We sit with each function and redesign the work around AI agents that take real load off your people.

Learn more
  • Sales — prospecting & RevOps copilots
  • Operations — agents across procurement & support
  • Finance — close acceleration, FP&A copilots
  • People — sourcing, screening, onboarding

What an engagement looks like

Quiet rigor, measured outcomes.

Discovery
120+
Department interviews per engagementmedian across mid-market and enterprise orgs
Coverage
9/10
Functions with at least one live AI overlaytwelve weeks after kickoff, on average
Adoption
82%
Of intended users active after 90 daysmeasured by leadership scorecards
Operating cadence
60d
From first interview to live AI processmedian across the last 12 engagements

PSP capabilities

Six AI overlays tuned for payment operations.

See how they fit together

Merchant KYC / KYB

Document-grade onboarding agent that pulls registries, screens UBOs and turns 4-day reviews into 40 minutes.

Dispute & chargeback ops

Agent drafts evidence packs, scores win-probability per case, routes to disputes team only when humans add value.

Fraud & risk overlay

Real-time scoring tuned per-merchant — catches abnormal volume, BIN stuffing, friendly fraud before it becomes a chargeback.

Reconciliation workspace

Live overlay across acquirer files, BINs, refunds and FX — with a clean exception queue your finance team actually uses.

PCI & compliance evidence

Quarterly evidence packs, scope diagrams and AOC drafts ready for QSA review.

Embedded delivery

Engineers and ops people who've sat inside PSPs and acquirers — embedded with your team for the full engagement.

Process

Ten weeks. Four phases. One operating cadence.

Read the engagement brief
01

Discover

We interview every team and document the work as it actually happens. Leadership gets one map of the operation, not a hundred PowerPoints.

Week 1–3
02

Diagnose

We rank workflows by leverage — which ones repay an AI overlay, which ones don't, which ones to rebuild before automating.

Week 3–5
03

Overlay

We design AI processes that sit on top of what already works. Human-in-the-loop where it matters, full automation where it doesn't.

Week 5–10
04

Compound

We hand off to a C-Level operating cadence — review rituals, KPI lines, governance — so the AI portfolio keeps compounding without us.

Week 10+

Selected PSP engagements

Card-network grade rollouts, shipped without rewrites.

Request the engagement memos

ORG spent three weeks inside our disputes, risk and merchant-ops teams before they wrote a line of code. The chargeback overlay they shipped cut representment time from 3 days to under 4 hours and lifted our win-rate by 19 points.

Marcus HallHead of Operations · Trentpay (FCA-regulated PSP)

Engagement at a glance

Workflows mapped11
Live AI overlays8
Representment time−87%
Win-rate lift+19pt
PSP · 240 FTE

Merchant onboarding overlay turned 4-day KYB into a same-day decision across SMB and enterprise tiers.

Northridge · 9 weeks
Acquirer · 600 FTE

Reconciliation workspace replaced two legacy systems and let finance close two days earlier each month.

Quanta · 11 weeks
Embedded payments · 180 FTE

Fraud watchtower trained per-merchant cut chargeback rate by 41% in the first quarter post-launch.

Halcyon Pay · 12 weeks

Who you'll work with

Operating partners, not pitch decks.

Meet the full bench
Mikhail Landau

Mikhail Landau

Co-founder · Operating partner, delivery

Fifteen years building infrastructure and AI systems. Previously led platform teams at two unicorn scale-ups. Translates messy org reality into shipped code.

Ivan Glushenkov

Ivan Glushenkov

Co-founder · Operating partner, strategy

Former McKinsey Digital partner. Spent a decade running transformation programmes inside the C-Suite of European retailers, banks and media groups.

Our extended bench

Thirty senior operators, engineers, ML researchers and designers who've sat inside the C-Suite of operations like yours. We staff each engagement from this bench.

Apply to the bench

Where to start

Book the PSP teardown.
Ninety minutes, no slides.

We'll spend an hour with your Head of Ops, risk and disputes leads — mapping where AI overlays repay fastest in your stack, and what shipping one would look like alongside your acquirer obligations.